How to make a booking?
You should book your holiday home as soon as
possible. We don't want to press you, but each
property is only available once for each day of
the year. We aren't a hotel with 200 identical
Essential: Please give your agent (or us) all
the important dates: Arrival and departure day,
and time. (minimum rental is for 7 days). How
many people in the party, lead passenger and the
name of your "First Choice" property, and if possible
one or two alternatives. Once this is confirmed,
not much more can go wrong - and your vacation
Our commitment to you as our
You make your choice, and you can be sure that
we only offer good quality holiday homes.
Portugal with the "sunny Algarve coast" is still
one of the politically stable countries that we
can see, also on the construction activities.
Traffic sometimes can be difficult; we don't want
to hide that! Naturally we would inform you if
it affects your property, and if we can see it.
It's impossible to avoid those infrequent short-term
defects (for example: water-supply, drain-problems),
which may turn the let impossible. And sometimes
the owners simply don't stick to the contract
agreements. In the rare case of a property being
rendered uninhabitable or unavailable, we will
offer you an alternative, which will be similar
or on the whole better than the original.
You don't need to worry: COMBINA has never left
their clients sleeping on the beach and will not
do so in the future! If you still have some doubts
about your holiday accommodation, you can pay
the deposit now, and the balance on your arrival
day - in cash!
What you should never ignore!
Portugal is an EU member. You must carry an ID
with photo (Identity-card, Residential-Permit,
Photo Driving licence, Passport) at all times.
But: If you are driving to Portugal you
will need to bring an international green insurance
card, your driving licence and the car documentation.
If the car is not on your name you need a power
of attorney from the owner.
In order to hire a car in Portugal you must bring
a valid driving licence which has been held for
more then one year, and you must be over 23 years
There aren't any required vaccinations for people
to Portugal, but for animals there are special
regulations, information on which can be obtained
from your Vet. If you need to take any medications,
it's better to bring them with you.
Cancellations and amendments
In case of cancellation we have to charge as
Until 77 days before beginning of rent:
10 % amount of the bill
Until 56 days before beginning of
rent: 25 % amount of the bill
Until 28 days before beginning of
rent: 75 % amount of the bill
From the 27th day onward: 90 % amount
of the bill
As qualifying date we take the date we received
your cancellation. The minimum cancellation fee
is 75,-- €. Amendments cost 20,-- €, or nothing.
When, how, and what do you
Please pay only after you receive our bill. We
expect a down payment of 25 % and the balance
is due 6 weeks before your arrival.
You don't have to worry, we never cheat our clients,
we want to keep our good name. If you wish to
have a different payment agreement, please contact
us, we'll find a solution.
A summary of the most important
Please book as soon as possible, then you'll have
unrestricted choice of house (and flight). After
receiving your down-payment the booking is binding
After receipt of the bill. Down-payment 25%, balance
payment 6 weeks before your arrival. Additional
services, deposits etc. normally we settle on
As above described. Don't forget to take
adequate holiday insurance!
The price includes all the costs for gas, water,
electricity, maid service and fresh linen and towels. Not
included are costs for additional services, special
wishes, heating in season A and B, use of 'phone,
"pick-ups at night" and any personal washing (if
it is possible, you must pay the maid directly
for this service).
Please inform us at once of damages.
COMBINA will take on arrival a security
deposit of between € 100,-- and € 250,--. Your
security deposit will be refunded to you after
checking the property, and less any liabilities.
For any damages detected after this final check,
we reserve the right to charge you later.
We will communicate with you on the base of "mutual
Thus far we have dealt with
the booking of your holiday.
What happens next?
After receipt of your balance-payment you will
receive our information for your arrival.
Please inform us, at least 1 week before the start
of your holiday, about your arrival-time, so that
we can expect you at our meeting-point. If you
come by air, we will also need your flight number.
Arrival times at the property
Officially between 16.00 and 22.00 hours. It may
be possible earlier or later, please ask. On arrival after 22.00 hours we have to charge a night-pickup fee of EUR 15,-.
Departure times from the property
Officially 10.00 hours on your departure day.
It may be possible to stay later, please ask.
Occupancy: There is a limit to the amount of persons
allowed in each home, as mentioned on your bill.
If you want more persons to occupy the house,
this must be confirmed by us.
On request, COMBINA has to confirm.
We will always try to assist you in a reasonable
manner. Finally, if you have any queries at all
- please ask us.
In any case of complains we always found an agreement
on the base of "mutual good conduct". Until today
that always worked out, we never had to go to
court, and we want to keep it like that. We hope
2. Booking and confirmation
Once your booking and deposits have been received,
and confirmed by COMBINA, this booking forms a
binding rental contract between yourselves and
3. Our services
4. Your commitments are:
They are mentioned in our offer. All additional
services have to be in written form to in order
to avoid miss understandings. The total amount
in the bill includes all the services booked by
- Paying the bill on time
- Take all reasonable care of the property.
Ensure that any damage is reported to us, you
will be responsible for the cost of repair and/or
- To keep the property in really good condition
you need to inform us promptly about any faults
- Inform us at time (at least 1 week before)
about your arrival-time, so that we can pick
you up at the meeting-point.
COMBINA cannot be held liable for any loss or
damages, for example strike, mob, epidemic, or
for any other circumstance outside the reasonable
control of our rental service.
6. We have the right to
Rebook you in another suitable accommodation if
there is an exceptional specific reason. Should
that be the case we would inform you as soon as
7. COMBINA has the right:
To take a security deposit (between € 100.-- and
€ 250.--). The specific amount will be made known
to you in good time.
We think we have covered all the essential points
above. If you need further information, please
do not hesitate to contact COMBINA, and we will
do our best to help.
© 2003 - 2017 Combina Actividades Turísticas,
Lda. - Lagos/ Portugal